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Our reviewers evaluate products and services based on unbiased research. Top Consumer Reviews may earn money when you click on a link. Very disappointed that 2 ports of call on our forthcoming cruise have been cancelled for sea days due to "Port Congestion" - really? Should never have been advertised if berths were not secured in advance. Too late to cancel without losing a significant deposit.
Another update and final of my review…
And, when we went to reach out for help via live chat, it took a long time to connect with an agent - and even when we did, the chat was super-slow and we waited over 10 minutes to get an answer to our one question. But, we give Norwegian somewhat of a downgrade for its safety record. The cruise line has had several incidents in recent years, including a fire on one of its ships in 2019 and a mechanical issue on another ship in 2018.
Is norwegian cruise line a scam or a legit company?
Made numerous calls but NCL wouldn't acknowledge their mistake. I would've cancelled if it weren't for the other people I had recruited to come. I have 5 months until the sailing and greatly regret booking again with NCL and also recruiting new cruisers to book with them. Their crap defies common decency so look elsewhere and save yourself a headache.
Guest Experience - After your cruise
I sent a letter addressed to the CEO, no response either. Sent a follow up letter to the agent and the CEO once again. The agent informed me that he sent the bonus to one of the people in my group and suggested that I get it from him. I asked that he alert the passengers and refund me as I was the Group Leader and signed the contract.
At the time of our review, NCL had a promotion in place offering free airfare for the second guest on the booking, which could be a pretty significant savings depending on your departure port. The air promotion Norwegian offered is worthless. They put us on indirect flights which take many more hours than direct flights. Also, they can only book flights with 2 days before and after the cruise departure and arrival.
Whether it’s a problem with accommodations, food quality, service, or any other aspect of your trip, it’s important to know how to file a complaint effectively. Let's face it, sometimes unforeseen things happen; bad weather, delayed flights and even cancellations. If your flight is changed or a weather-related delay leaves you stuck while you're traveling to one of our Freestyle Cruises®, don't panic. The first thing you should do is immediately advise an airline representative at the airport that you are a guest of Norwegian Cruise Line, and you are on your way to join our cruise ship.
Overall cruise experience
The club balcony suite needed vacuuming as there was significant amount of debris on the carpeting and under the bed (where the suitcases were stored). When in port the ship tilted to the rear so if the shower was used it rose above the lip and flooded the bathroom. The sliding closet door fell off during the night. No information regarding the ship was present in the room and the newsletter was predominately a list of activities and service contacts with inundation of leaflets pushing purchasing options.
Speaking of amenities, make sure you understand what you'll get as part of your fare and which extras will come with an additional cost. For example, most cruises offer drink packages for alcoholic and non-alcoholic beverages, but a few have drink stations where you can get complimentary lemonade, coffee and tea. Other amenities that might be important to you are Wi-Fi, spa services, babysitting, fitness classes, and upgraded dining experiences. You can usually get a decent discount if you sign up for an amenities package before you sail, so keep an eye out for promotions in the months leading up to your sailing. We cruised with NCL to AK last Sept without a hitch so when we received a brochure in the mail, I was excited to find another itinerary I wanted to cruise. We called to book it on a Sunday night & were so excited that we recruited another couple to join us, who called and made their own reservation, using our reservation #.
Norwegian Spirit Cruise Ship Review First-hand Expert Review - Cruise Critic
Norwegian Spirit Cruise Ship Review First-hand Expert Review.
Posted: Wed, 12 Jul 2023 14:54:12 GMT [source]
NCL spans the globe with sailings to every continent (even Antarctica) on a wide range of ships. They leave from both U.S. coasts as well as from Hawaii — where NCL has operated inter-island Hawaiian sailing for almost two decades. With daily news stories of delayed and canceled flights, lost baggage, and travelers stranded overseas in the middle of a natural disaster, it's ... It may be possible to work remotely while at sea, but there are some important things to keep in mind. These trips are popular with both families and couples, but they can be just as rewarding and enjoyable for solo travellers, giving you as much flexibility as you want along with opportunities to meet ... Did you know that a cruise line has a standby program where you can cruise for just $49 per day per person?
Trust has been broken before I’ve even stepped on the ship. Follow up on your complaint regularly, politely seeking updates and a timeline for resolution. If your complaint remains unresolved or you are facing challenges in reaching a resolution, consider seeking assistance from consumer protection organizations specialized in the travel industry.
With 200 dollars more, we can buy much better two round-trip flights with more flexibility. What made it even worse was that the air promotion eliminated us from free upgrade of stateroom. We ended up with paying 2 times more than the current cost of the cruise resulting from making reservation 6 months in advance. I would suggest that you should not book in advance and not use their air promotion.
Remember, patience and persistence are key when filing a complaint. It may take time to address and resolve your concerns. Stay proactive, continue to follow up, and consider seeking legal assistance if needed.
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I'm not sure of the dates for Canada as I'm in the US so with our own children being back in school that week I thought they all were lol!! I only found out the Canadian children were still out when I asked the staff why there were so many children running all over the place. I guess you could probably check the dates online for the holiday period this year though so you'd know ahead of time whether they'll be out this year or not...
Cruising is a popular way of traveling for many people, offering a unique experience that combines the convenience of a floating hotel with the excitement of visiting multiple destinations in one trip. In an average year, over fifteen million people say "all aboard" and set sail on an amazing vacation. Mauritius to Cape Town January 20th to Feb 1st 2024.Queued for over 3 hours in the open in 30C+ and tropical sun.Missed ports in Mozambique and Madagascar. However, many of the things you mention are just the way it is many places, not just on a popular cruise. There will be lines for tenders - no way to get a few thousand people off instantly.
Contact Norwegian Cruise Line directly, either through their customer service phone line, email, online contact form, or social media channels. Maintain a professional and polite tone in your communications, clearly expressing your concerns and expectations. According to our analysis, Norwegian Cruise Line appears to be offering travel services on their website.
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